Privacy Policy
Galactic Gate Protector April 2, 2024
This document outlines how our development team protects, uses, and collects the personal information of our users ("you"). It specifically covers the practices related to our Galactic Gate Protector services, not including our website or other products. We highlight the evolving nature of this policy, stressing the need for you to review it regularly. Should any changes occur, we will notify you through email, in-app messages, or other notifications, with your consent.
We believe in being transparent about the data we do not collect. Importantly, we do not track or store any information about your activities using the VPN, including the apps, services, or websites you access. Additionally, we do not keep records of your original or the VPN server’s IP addresses, nor do we log DNS queries.
The privacy and security of our users at Galactic Gate Protector are our top priorities. We are committed to being open and honest about the information we collect, which is crucial for building trust. Below, we detail the types of data we collect to give you a clearer understanding of its nature, how it's collected, and why we need it.
Registration Date: This is automatically captured when you sign up (e.g., 2018/09/01).
Subscription Information: This includes the duration of your subscription, automatically logged when you make a purchase (e.g., 2018/09/01 - 2018/10/01).
Collecting these details enables us to provide you with customer support.
Every time you launch the Galactic Gate Protector app, we log details like your operating system version (e.g., iOS 11.3.1-10,000,000) and the specific app version used (e.g., Version 6.1_132_432908b). We also track daily user engagement (e.g., 2018/09/01-19,000,000) and analyze user geodemographic distribution through data provided by the App Store and Google Play Store (e.g., US-100,000,000). This information is key to understanding user preferences, shaping our product development, and improving user satisfaction and app performance.
When you establish a VPN connection, we automatically identify the server location (e.g., US-California server 1) and log the connection time (e.g., Connected@15:30 2018/05/15). Any connection errors encountered are also recorded (e.g., Error_Userdoesnotallowconfiguration), alongside the network type used during the connection (e.g., 4G), gathered via an analytics provider. These details are critical for troubleshooting and enhancing the quality of our VPN service. Importantly, we delete this data from our system after 96 hours to ensure your privacy.
We gather analytics, including app crash data and user interactions within the Galactic Gate Protector app, to monitor performance and feature engagement. We also collect advertisement identifiers like iOS's IDFA or Android's advertising ID.
This data is crucial for assessing our app’s functionality and supporting the operation of our free VPN service. Rest assured, we do not share this information with third-party advertisers.
For more details on our analytics collaborators:
AppMetrica: https://metrica.yandex.com/about/info/privacy-policy
Facebook: https://business.facebook.com/privacy/explanation
Appsflyer: https://www.appsflyer.com/product/data-privacy/
Protecting your personal information is a top priority for us, and we've implemented stringent security measures:
Only essential personnel have access to sensitive information, limited to their specific job requirements.
VPN usage data is promptly erased from our system 96 hours after being collected.
Our privacy team is dedicated to continuously updating our policies to keep pace with changes in laws and standards, ensuring top-tier data protection.
For any privacy-related questions, please contact support@galactic-gate.com, and we guarantee a response within 48 hours.
To improve our website's functionality and your experience, we use cookies in the following ways:
Session cookies help save your preferences and login information.
We use Google Analytics to track website performance and evaluate our marketing strategies. You can learn more about Google Analytics' data handling in their privacy policy.
https://policies.google.com/technologies/types
Under the General Data Protection Regulation (GDPR), individuals covered by this regulation have rights including:
Being informed about the data Galactic Gate Protector collects, as outlined in this policy.
Receiving a copy of their data within 30 days.
Correcting any personal information that is inaccurate or incomplete.
Requesting the deletion of their data, with certain exceptions like financial records required for tax purposes.
Halting the processing of their data.
Receiving their data in a standardized format within 40 days.
Objecting to the processing of their personal data and receiving information on any profiling or automated decision-making.
It's important to stay informed about any changes to this Policy, which may happen over time. Regularly visit this page for the latest updates. Any modifications will be posted on our Service with the date of the latest revision. Continuing to use our Service after an update indicates your acceptance of the new terms. If changes materially impact your rights or obligations, we'll notify you in advance, possibly through an announcement on our Service, communication to your provided contacts, or other means.
For inquiries about our Privacy Policy, contact us at support@galactic-gate.com